AI at the point of work

A field service business sends technicians to customer sites to install, maintain, and repair equipment. Think lift engineers, heating technicians, facilities management teams, telecoms engineers, medical device specialists. The business runs on work orders dispatched from a central system, and success is measured by first-time fix rate, mean time to repair, contract compliance, and revenue captured per visit.

The operational challenge is that the technician is alone at the point of work, often with poor connectivity, unfamiliar equipment, and no easy way to access the right information at the right moment. That is the problem Resolve solves.

A technician arrives at a call-out. Unfamiliar equipment. A 200-page contract on a phone screen nobody will read. They make their best guess, order the wrong part, and book a return visit. Multiply that by a thousand call-outs a week.

Resolve is an AI-powered field service app that sits on a technician's phone at the point of work. It captures what the veteran knows, makes it available to every engineer, and turns every completed job into data that makes the next one better.

Available on mobile, in the browser, or as an app. Works alongside whatever systems the customer already uses: Salesforce, Sage, SAP, IFS, Microsoft Dynamics, and others. Production-ready in weeks.

Resolve is available to both new and existing IFS customers. IFS Cloud is not a dependency. Resolve also works with IFS Applications 10 customers.

Note: this version focuses on field service. Resolve also works for maintenance and reliability tasks at plants and fixed sites — for example, manufacturers like William Grant & Sons use Resolve for distillery operations.