Bring the Nexus Black team into your customer conversations. We'll demo, handle the hard questions, and close together. This page is everything you need to set that up.
"We were very keen to avoid the whole proof of concept trap. We said, do something at scale. And that's what we've been able to do with Nexus Black. The pace at which we've gone from idea to something real has been fantastic."
Badri Narasimhan, CTO, William Grant & Sons"You should never lose a deal because of a product gap. If there's a wider market opportunity, we'll build it — and we'll build it fast. Days and weeks, not quarters. That's the whole point of how this team is set up."
Kriti Sharma, CEO, Nexus BlackEvery capability is a repeatable, scalable product. But the products are built with customers. The team embeds on-site, shadows workers, shapes the product to hit the mark on first delivery.
AI field service and maintenance. In production with William Grant & Sons. Active pilots with Eight Group, Ecolab, BGIS.
An engineer speaks into the app: "Look into the pressure drop we're seeing across the heat exchanger after about 10 minutes of runtime, it recovers briefly before dropping again." Here's what happens next:
The system cross-references equipment manuals, evaluates past failure patterns, reviews the P&ID for that section of the plant, maps every connected relationship, and starts reviewing work order history. The engineer gets a diagnosis with evidence — not a chatbot guess. All while wearing gloves, not typing.
"I wanted to test Resolve on a leak we'd already raised a fault for. It came back with the same diagnosis I'd made from just two images."
Operator, Girvan Distillery — second-generation employee, William Grant & SonsEvery process manufacturer has P&IDs — Piping and Instrumentation Diagrams — that map every pipe, valve, sensor, pump, and safety device. It's the single drawing that tells you how the whole process works. Most engineers need years to read one fluently. The retiring ones take that knowledge with them.
Resolve reads them — with reasoning, not template matching. Multiple AI models cross-check every extraction: one reads, a different one challenges, and the first corrects. By the time it's done, it has the full picture.
WGS Mash Column P&ID — GIBD-GWA-0484. Resolve identified bearing wear, fouling, and seal failure risks automatically.
If a tag is ambiguous — does TT-014 connect to pump P-26 or P-28? — the system zooms in, crops that area, and runs a separate AI agent to verify. The same instinct a veteran engineer has with a magnifying glass, except it never gets tired.
For every asset, Resolve maps connections, likely failure modes, and detection methods. Problem with pump P-26? Instant answer — 3 connected instruments, feeds into heat exchanger HX-04, most likely failure is bearing degradation, detectable via vibration sensor VT-014. Pre-computed. No waiting.
Pressure relief valves flagged with testing requirements. Emergency shutdown paths traced end to end. Operational insights surfaced with real numbers. And yes — it has found genuine errors on existing P&IDs that passed manual engineering review.
When the CTO leans in after the demo and asks about hosting, security, or integrations — here's what you need.
When the customer has multiple pain points across operations — maintenance + scheduling + compliance. Position Nexus Black as the AI capability across their operations, then go deep on whichever product fits.
When the conversation is specifically about field service, maintenance, or technician productivity. Lead with the outcome, land with the proof points.