Six stories for your next conversation

On fixed-price contracts, the customer doesn't pay twice. Every return visit costs you travel, labour, van, fuel, and the opportunity cost of the job you didn't get to instead. Most operations create more jobs than they attend. The backlog grows every month.

Resolve identifies the asset on camera, diagnoses the fault using AI, guides the repair step by step, and confirms the right part is in stock before the technician leaves. First visit. First time right. Every 30-minute manual report replaced by a 2-minute voice capture gives 28 minutes back.

Reactive work costs 3–5x more than planned. Unplanned downtime averages $260K per hour in industrial operations. 49% of maintenance is still reactive (McKinsey). Most organisations are stuck in firefighting mode.

Resolve analyses patterns across work order history, maintenance schedules, sensor data, and historical faults. Work orders are generated automatically when parts, technicians, and downtime windows align. The goal: flip the ratio from mostly reactive to mostly planned.

Your engineers go to site, do the reactive callout, and leave. The contract pre-authorises additional work — a safety check, a filter replacement. But nobody reads 200-page contracts on a phone. That revenue goes uncaptured, every visit, across every engineer.

Resolve reads contracts, extracts payment terms and pre-authorised entitlements, and surfaces them to the technician at the point of service. Additional work can be quoted, signed, and invoiced before the engineer leaves.

Half the skilled workforce is over 50. The person who can diagnose a pump fault by sound, or who knows which bearing to check first — they're leaving. Their replacement takes 3–5 years to reach the same level.

Every diagnosis, root cause identification, and repair sequence feeds back into the system. The next engineer who encounters that fault gets guided through it with schematics, OEM specs, and the resolution path. Institutional knowledge stays when people leave.

Most FM operations run at 65% field, 35% back office. Scaling from 500 to 3,500 engineers isn't just 3,000 field hires. It's another 1,000+ back-office heads.

Resolve auto-structures fault reports from voice and image, replacing manual re-keying. Digital risk assessments replace paper. Service reports are generated automatically. Each eliminates a category of back-office processing.

Building Safety Act, F-Gas, LOLER, confined spaces, working at height. The burden is increasing. Today it's paper forms. The difference between a fine and a prosecution often comes down to whether a risk assessment was completed, documented, and linked to the job.

Resolve makes compliance a byproduct of doing the job. Risk assessment before the technician starts — digitally, linked to the work order, with hazard ID, severity scoring, PPE validation. Audit trail generated automatically.